FinalTermTERM EXAMINATION
Fall 2008
MCM301- Communication skills
Question
No: 1 ( Marks: 1 ) - Please choose one
When people ask you for
information and you can’t honor the request, you may answer with:
►
Direct approach only
►
Indirect approach only
► None
of the given options
► Both direct and
indirect approach
Question
No: 2 ( Marks: 1 ) - Please choose one
In a well written disappointing
newsletter all of the following points are important, except:
► Enough detail to make the reason for the refusal logically acceptable
►
Explaining the company’s policy as logical rather than rigid
►
Offering an apology for the
decision
►
Avoiding negative personal expressions
Question
No: 3 ( Marks: 1 ) - Please choose one
Which of the following is not a
part of the writing plan of a reservation letter?
► A
fast-start opening which identifies the type of room desired and the days needed
► A
section which mentions arrival and departure times
► A section describing the quality of the room you
booked in the other hotel
► A
courteous, action-oriented closing, which mentions your desire for a
confirmation
Question
No: 4 ( Marks: 1 ) - Please choose one
The letters written to book some
place like room, hall etc are called:
► Informal
social invitation letters
►
Reservation
letters
►
Claim letters
►
Order letters
Question
No: 5 ( Marks: 1 ) - Please choose one
Which of the following is not
suggested for an appropriate ending of business writing (request letters)?
► Keep the ending paragraph as long as circumstances
allow.
►
State who is to perform the desired action if the action is to be performed by
someone other than the reader.
► Include reader-benefit material,
if appropriate.
►
Avoid the inclusion of negative information in the ending.
Question
No: 6 ( Marks: 1 ) - Please choose one
In a direct request letter,
request can be presented in:
►
Middle paragraph
►
Closing sentence
►
First
sentence
►
Closing paragraph
Question
No: 7 ( Marks: 1 ) - Please choose one
Which of the following is NOT the
stage of effective business writing?
►
Planning Stage
►
Organizing Stage
►
Drafting Stage
► Body Composition Stage
Question
No: 8 ( Marks: 1 ) - Please choose one
While preparing for effective
business writing Drafting Stage involves all of the following EXCEPT:
►
Develop appropriate beginning paragraph
►
Compose the body
► Develop appropriate ending
paragraph
► Editing
Question
No: 9 ( Marks: 1 ) - Please choose one
Which of the following is NOT a
result of incomplete messages?
► Loss
of goodwill
► Loss
of valued customers
► Loss
of sales
► Gaining the good name
Question
No: 10 ( Marks: 1 ) - Please choose one
“His GPA in 2000 (MBA) was 3.9 on
a four point scale.” Which of the following is a correct and more concrete form
of this statement?
► His
GPA was 3.9 on a four point scale.
► His
GPA was good in 2000.
► He
got a good score in his MBA Program.
► All of the given options
Question
No: 11 ( Marks: 1 ) - Please choose one
The vocabulary of informal writing
is:
► Less difficult
►
Tricky
►
Intricate
► All
of the given options
Question
No: 12 ( Marks: 1 ) - Please choose one
Which one of the following is not
a fallacy about resume?
► The
purpose of a resume is to list all your skills and abilities.
► The more good information you present
about yourself in your resume, the better.
► If
you want a really good resume, have it prepared by a resume service.
► The objective of a resume is to kindle the employer interest
and generate an interview.
Question
No: 13 ( Marks: 1 ) - Please choose one
The suggested plan for a sales
letter includes all of the following elements, EXCEPT:
► An opening that could detract the reader’s attention
► A
section that captures the reader’s interest in the product or service you are selling
► A
section designed to establish desire and conviction on the part of the reader
► A
courteous, action-oriented closing
Question
No: 14 ( Marks: 1 ) - Please choose one
Where do cultural styles of
audience in persuasion tend to differ?
►
Differ in their responses to persuasive appeals
►
Differ in their levels of visible emotion
►
Differ in how they regard supporting materials
► All
of the given options
Question
No: 15 ( Marks: 1 ) - Please choose one
When scientists note that the
average temperature is rising each year in Sydney,
Cairo, Tokyo,
and other major cities, they conclude that the entire globe is warming up.
Which form of reasoning are they using?
►
Emotional
►
Narrative
► Deductive
►
Inductive
Question
No: 16 ( Marks: 1 ) - Please choose one
What do motivational appeals refer
to?
►
Emotions
► All
of the given options
►
Values
►
Psychological needs
Question
No: 17 ( Marks: 1 ) - Please choose one
Which of the following methods
cannot be used to capture attention in the opening paragraph of a persuasive
message?
► Use
of color
► Use
of receiver's name
► Use
of conjunction
► Use
of an interjection
Question
No: 18 ( Marks: 1 ) - Please choose one
Which of the following must NOT be
adopted in preparing disappointing news messages?
► Use
sales-promotion material whenever appropriate.
►
Consider using an implicit refusal rather than an explicit refusal.
►
Capitalize on what you can do for the reader rather than what you cannot do.
► Use negative words
or phrases.
Question
No: 19 ( Marks: 1 ) - Please choose one
All of the following functions are
performed by a good buffer, except:
►
Compliments the reader
►
Expresses your appreciation for being thought of
► Assures the reader
of your attention to the request
►
Indicates your lack of understanding of the reader’s needs
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No:
20 ( Marks: 1 ) - Please choose one
All of the following is achieved
by adopting audience centered tone in a disappointing news message, EXCEPT:
►
Accepting that your disappointing-news represents a firm decision
►
Understanding that, under the circumstances, your decision was fair and
reasonable
►
Remain well disposed toward your business
►
Destroying the receiver’s pride
Question
No: 21 ( Marks: 1 ) - Please choose one
Which of the following is true
about goodwill messages?
►
Seemingly informative
►
Presented to change attitudes
►
Presented to change behaviors
► All of the given options
Question
No: 22 ( Marks: 1 ) - Please choose one
Which statement would be the best
close for an adjustment letter?
► We
regret the trouble that the faulty keyboard caused you.
► Your
new keyboard is being air expressed to you.
► Your
business is appreciated.
► You
may be interested in
upgrading your internal memory with our inexpensive chips.
Question
No: 23 ( Marks: 1 ) - Please choose one
The direct plan can be used for:
►
Sales messages
►
Request refusals
►
Claims
► None of the given
options
Question
No: 24 ( Marks: 1 ) - Please choose one
Bc is an abbreviation of which of
the following?
► Blind copy
►
Branded copy
►
Begged copy
►
Before copy
Question
No: 25 ( Marks: 1 ) - Please choose one
Which of the following method of
outlining topic presents the specific information first, followed by the
conclusion?
► Direct method
►
Indirect method
►
Supporting method
►
Sustaining method
Question
No: 26 ( Marks: 1 ) - Please choose one
While preparing for effective
business writing Planning Stage involves all of the following EXCEPT:
►
Determine your purpose
►
Consider your reader
►
Determine the appropriate content
► Choose your clothes
Question
No: 27 ( Marks: 1 ) - Please choose one
Example of small group through put
processes include:
►
Solutions and decisions
► Group members' personal
satisfaction
►
Group norms
► Group members' abilities and skills doubt
Question
No: 28 ( Marks: 1 ) - Please choose one
Diversity is important to the
success of groups. What does it imply?
► Group members should tolerate
diversity
►
Group members should encourage and support diversity
►
Group members should be honest in their personal views toward diversity
►
Co-cultures can contribute to group dysfunction if differences dominate group goals
Question
No: 29 ( Marks: 1 ) - Please choose one
Visual aids perform which of the
following functions?
►
Emphasizing important points
► Illustrating how
things work
►
Illustrating how things are related to one another
► All
of the given options
Question
No: 30 ( Marks: 1 ) - Please choose one
Which of the following information
is true for bar charts, simple column charts and multi-column charts?
► All
can be used effectively for the same purpose
► Can
be used to illustrate varied values
► Are
usually not good visual aids
► All
of the given options
Question
No: 31 ( Marks: 1 ) - Please choose one
Which one of the following is NOT
a common reason for disruptive behavior?
►
Resistance to change.
►
Resentment of the presenter.
►
Repetition of behavior that is successful for the detractor.
► Reappearance of
the presenter.
Question
No: 32 ( Marks: 1 ) - Please choose one
How do having your hands on your
hips, pointing with your index finger, and pounding your fists is commonly
interpreted as?
► Open
or confident
►
Dictatorial or arrogant
►
Insecure or nervous
►
Happy or pleased
Question
No: 33 ( Marks: 1 ) - Please choose one
When does a presentation begin?
► The
moment you begin
speaking.
► The
moment you are asked to give a presentation.
► The
moment you are in view of your listeners.
► The
moment you decide on a topic for your presentation.
Question
No: 34 ( Marks: 1 ) - Please choose one
Which of the following is the
skill of speaking in distinct syllables?
► Articulation
►
Fillers
►
Inflection
►
Monotone delivery
Question
No: 35 ( Marks: 1 ) - Please choose one
Which one of the following is a
method of arranging information by dividing it into parts?
►
Spatial pattern
►
Chronological pattern
►
Topical pattern
►
Logical pattern
Question
No: 36 ( Marks: 1 ) - Please choose one
When a quotation is quite long for
the introduction of speech, it is suggested that the presenter may:
► Use
it as it is at the beginning of the presentation
► Use
it as it is at the conclusion of the presentation
►
Paraphrase the quotation
to avoid confusion and/or boredom
►
Decide not to take advantage of the quotation
Question
No: 37 ( Marks: 1 ) - Please choose one
Which of the following is usually
related to environmental factors that affect the communication?
►
Listener barrier
►
Sender barrier
► Physical barrier
►
Resistance
Question
No: 38 ( Marks: 1 ) - Please choose one
Which of the following barriers
are most often the hardest to identify and reduce or eliminate?
►
Physical barriers
►
Listener barriers
►
Sender barriers
► None of given
options
Question
No: 39 ( Marks: 1 ) - Please choose one
The sender analyzes the receiver's
knowledge so that the he/she could:
►
Compose the message at
the proper level.
►
Emphasize receiver benefits.
►
Choose the approach to use in the message.
►
Avoid making a negative impression.
Question
No: 40 ( Marks: 1 ) - Please choose one
What does Communication breakdown
mean?
► We have been ineffective in communication.
► We
have been effective in communication.
► We
have been helpful in communication.
► We
physically broke communication.
Question
No: 41 ( Marks: 1 ) - Please choose one
Farhan talking with his friend on
telephone is an example of which type of communication?
► Mediated communication
► Mass
communication
►
Interpersonal communication
► Intrapersonal communication
Question
No: 42 ( Marks: 1 ) - Please choose one
Which of the following is correct
for the person who attaches meaning to a message?
►
Channel
►
Receiver
► Sender
► Encoder
Question
No: 43 ( Marks: 3 )
What are the advantages of writing
functional resumes?
Question
No: 44 ( Marks: 3 )
Write down the elements of the
suggested plan for writing a direct-inquiry letter?
Question
No: 45 ( Marks: 3 )
What do you know about
informational meetings? Explain.
Question
No: 46 ( Marks: 5 )
Discuss the characteristics of
good news letters.
Question
No: 47 ( Marks: 5 )
What questions must be kept in
mind while evaluating the work during editing stage?
Question
No: 48 ( Marks: 10 )
What is a good news letter?
Discuss the format or suggested plan adopted for the letters accepting
invitations. (2+8)
Question
No: 49 ( Marks: 10 )
Discuss the guidelines that must be followed for
effective and courteous writing
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